Limited Lifetime Warranty

Introduction

At Calgary Custom Nosings, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

Warranty Coverage

Our Limited Lifetime Warranty applies to the original purchaser and covers the following:

Material Defects: We guarantee that our nosings and vents are free from material defects, such as splitting, cracking, or warping, under normal conditions.
Workmanship Issues: Any defects resulting from the manufacturing process, including improper bonding, cutting, or finishing, will be covered.
Structural Integrity: Our products are designed to maintain their strength and durability over time, provided they are installed and used according to our guidelines.

Warranty Exclusions

While we are committed to providing high-quality products, this warranty does not cover the following:

Improper Installation: Damage caused by incorrect installation, failure to follow manufacturer guidelines, or use of unapproved adhesives and fasteners.
Normal Wear and Tear: Minor scratches, scuffs, discoloration, and fading due to regular use and exposure to sunlight or moisture.
Environmental Damage: Damage caused by extreme humidity, water exposure, temperature fluctuations, or environmental conditions beyond our control.
Improper Use or Modification: Any damage resulting from alterations, modifications, improper maintenance, misuse, or negligence.
Accidental Damage: Chips, dents, or cracks caused by heavy objects, impacts, or excessive force.
Commercial or High-Traffic Use: If used in high-traffic commercial environments beyond normal wear expectations, additional warranty conditions may apply.

Claim Process

If you believe your product has a manufacturing defect covered under this warranty, please follow these steps:

Step 1: Gather Information

Prepare the following details before submitting a warranty claim:

Proof of purchase (receipt or invoice).
Description of the issue, including photos or videos showing the defect.
Details of the installation process (materials used, installer information, etc.).

Step 2: Contact Us

Submit your warranty claim via email at [email protected] or call us at (587) 830-6411. Our team will review your claim and may request additional details if needed.

Step 3: Product Inspection & Resolution

Upon reviewing your claim, we may:

Request an inspection of the product.
Offer a replacement if the defect is covered under warranty.
Provide a repair solution or alternative compensation, depending on the circumstances.
Replacement or repair will be provided at no additional cost, but shipping and handling fees may apply.

Limitations of Liability

Calgary Custom Nosings is not responsible for:

Labor costs associated with removal, reinstallation, or finishing.
Incidental or consequential damages, such as property damage or loss of income.
Products purchased from unauthorized resellers or third-party vendors.

Our liability under this warranty is limited to the replacement or repair of the product and does not extend beyond the terms stated.

Maintenance and Care Recommendations

To maintain the quality and longevity of your nosings and vents, we recommend:

Regular cleaning using a damp cloth and mild cleaner (avoid harsh chemicals).
Avoiding excessive water exposure or prolonged moisture contact.
Ensuring proper indoor humidity levels to prevent expansion or contraction.

Contact us

Better yet, see us in person!

We stay in constant communication with our customers until the job is done. To get a free quote, or if you have questions or special requests, just drop us a line.